REFUNDS

All Melbourne in Motion classes and workshops must be booked and paid for online. (Any variations to this payment policy are at the discretion of Melbourne in Motion- please send an email to melbourneinmotion@gmail.com)

Class Cancellations by Students

Classes booked are subject to a 24-hour cancellation window. You must cancel your reservation online, or by email (melbourneinmotion@gmail.com) Any classes cancelled more than 24 hours before the class begins will be refunded in full. This is not done automatically, so if you have not received your refund within a week, please send an email to melbinmotion@gmail.com. If you prefer credit towards your next class, instead of a refund, please let us know.  

All class cancellations made after our 24-hour window will be considered a late cancel and will be charged for the full price for the missed class. No show and late cancellations will be charged the full price for the classes missed. No refunds will be given for no show and or late cancellations.

Workshop Cancellations by Students

Workshops booked are subject to a 48-hour cancellation window. You must cancel your reservation online, or by email (melbourneinmotion@gmail.com) Any workshops cancelled more than 48  hours before the workshop begins will be refunded in full. This is not done automatically, so if you have not received your refund within a week, please send an email to melbinmotion@gmail.com. If you prefer credit towards your next class, workshop or other service, instead of a refund, please let us know.  

All workshop cancellations made after our 48-hour window will be considered a late cancel and will be charged for the full price for the missed class. No show and late cancellations will be charged the full price for the classes missed. No refunds will be given for no show and or late cancellations.

 

 

Personal Training, Specialised Movement Workshops, other tailored services

Personal training sessions are to be booked with Melbourne in Motion via email or phone contact. Any personal training sessions may be cancelled or postponed over the phone or by email 24 hours before the agreed upon session time. Personal training sessions cancelled after the 24-hour cancellation window will be charged full-price for the missed service.

All payment and refund terms for our personal or specialised services will be negotiated with clients prior to commencing the service. Any variation to these terms will be at the discretion of Melbourne in Motion.

 

Waitlists for students

To maintain safety and quality of service, we cap student numbers for every class and workshop. If you wish to attend a class, workshop or event that is already booked to capacity, we will add your name to a waitlist. If you are added to class from a waitlist, we ask you confirm (and pay for) your place as quickly as possible. If you do not confirm your place within 5 hours of being offered it, we may pass that place on to the next student on the list. Once a class or workshop is confirmed, you will be held to the cancellation policy for that class or workshop.

 

Class or Workshop Cancellations by Melbourne in Motion

There may be circumstances beyond the control of Melbourne in Motion that necessitate substitutions, alterations or cancellations of the classes, workshops or events we have offered.

In the event of a substitution or alteration of a service offered, we will offer any persons who have booked into the class, workshop or event the option to retain their booking, or to receive a full refund.

In the event of a cancellation, all bookings will be refunded in full as soon as is possible.

 

In the event of a cancellation of a workshop less than 48 hours before the scheduled start time, all persons who have booked and paid for their place in the workshop will be offered a voucher for 2 Melbourne in Motion classes, valid for three months from date of issue.
 

Special Requests

Melbourne in Motion may, at our discretion, offer full refunds or credit for future classes in exceptional circumstances. If you have had made a late cancellation, or been a no-show, for reasons outside your control, please email us at melbourneinmotion@gmail.com, or use the form below, to begin that discussion.

We acknowledge the people of the Kulin nation who are the traditional custodians of the land on which we move.

We are committed to paying the rent, and donate 1% of all income to the Wurundjeri Tribe Council

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